πŸ“–FAQ

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What are the system requirements for Captioneer?

Captioneer is compatible with Windows and MacOS machines running Adobe Premiere Pro 2022+.

How do I install Captioneer?

Follow the self-guided Installation instructions & video.

Is it available for other editing software, like DaVinci Resolve or Final Cut Pro?

Captioneer is exclusively for Premiere Pro. Motion Graphics Templates (.mogrts) are only available within the Adobe ecosystem.

Editing

How does it work?

Captioneer pushes text and timing data from caption files (SRT, VTT, or CSV) to .mogrts.

.mogrts are fully customizable inside the Premiere Pro timeline, Essential Graphics window, and the Text tab.

Extra tools like Work Area, Track Selection, and Copy/Paste MOGRT Attributes help with the editing process.

How can I edit the caption timing?

Edit using Premiere Pro’s native Text panel or directly in the timeline. See Retiming Captions for a demonstration.

How can I edit the caption design?

Update designs instantly by selecting a .mogrt and opening the Essential Graphics Panel > Edit tab. Captioneer .mogrts are fully customizable and allow any font, color, position, scale, & more.

Can I create captions for multiple speakers?

Yes! Put each speaker on their own audio track (ex. Speaker 1 on A1, Speaker 2 on A2, etc.). Go to Premiere Pro's Text > Transcription Preferences and locate the "Audio on track" dropdown. Select "Audio 1" to transcribe track A1 with Speaker 1's audio. Export the SRT and label it Speaker 1. Repeat steps for "Audio 2" and Speaker 2. You now have separate captions files per speaker and can import them to Captioneer.

Can I build my own .mogrts?

Yes! This is the most powerful feature. Any .mogrt that you build & export from After Effects can be used with Captioneer.

Where can I find more .mogrts for Captioneer?

Download .mogrts from Adobe Stock, Envato, MotionArray, etc. These platforms have thousands of .mogrts to choose from.

Place an order for custom .mogrts with the Captioneer for Enterprise form.

Purchases

How many licenses do I get?

Each license allows 1 active computer. For additional computers, purchase multiple Subscriptions or Lifetime licenses.

You can move licenses at any time locally or via the online License Manager.

Can I move my license between computers?

You can switch computers at any time. Go to Settings > Remove License to deactivate your license key, and then activate your key on the other computer.

Alternatively, use the online License Manager.

I started with Subscription but I really like it. Can I switch to Lifetime?

Of course! Cancel the Subscription license in your LemonSqueezy customer dashboard. Or keep both Subscription + Lifetime active if you need 2+ licenses.

  1. Purchase a Lifetime license

  2. In the Captioneer Settings, hit "Remove License" to remove your Subscription license

  3. Activate the Lifetime license in Captioneer

Is there a student discount?

We got you. Send an email with your school details and we can hook you up with a coupon.

What is the refund policy?

30-day gurantee. If you purchased a license but Captioneer doesn't suit your needs, we're happy to refund you. Email support@captioneer.tv with your license key and we'll submit a refund request to LemonSqueezy.

Troubleshooting

I installed Captioneer but don't see it under Window > Extensions.

Please try uninstalling and reinstalling the latest version of Captioneer.

  • To uninstall, follow the instructions here.

  • Follow the install instructions for the latest version here.

It is installed in Window > Extensions > Captioneer but nothing happens when I click on it.

There was an issue with your installation. Follow re-install instructions on Support page.

Fonts in the MOGRTs aren't syncing.

A Yellow T symbol on the .mogrt thumbnail inside the Essential Graphics panel means the default .mogrt font is not syncing to your computer.

All Captioneer MOGRTs use fonts from Adobe Fonts to trigger font auto-sync or enable manual syncing.

  1. Go to Essential Graphics > Browse and drag the .mogrt onto the timeline. Auto-sync process will begin in Creative Cloud app.

  2. Hit the "i" icon in bottom-right to see the name of the font. Go to fonts.adobe.com and manually sync the font.

Captioneer is inserting MOGRTs or pasting settings slow.

Captioneer depends on your specific hardware. It is fast on PC, but processes the fastest on M1+ Mac machines.

  1. If you are experiencing difficulties, close panels in your workspace that are not in use.

    • The Essential Graphics panel's Browse tab is known to slowdown Premiere Pro. Keep the Essential Graphics > Edit tab selected instead of the Browse tab.

  2. Edit locally. All footage, MOGRTs, project files, and cache files should be on SSD or NVME drives for the best performance.

    • Check out Puget Systems for more info on optimizing Premiere Pro.

My text isn't appearing.

If there is text inside the Essential Graphics Panel for a selected MOGRT, but the text is not appearing on-screen, you may not have the installed font. Try switching fonts with the font dropdown inside the MOGRT.

Pick fonts with characters for your chosen language (i.e Hebrew, Arabic, Chinese, etc.)

Premiere playback stops working after I drag+drop my files into Captioneer.

On Windows there is a bug can temporarily pause playback after drag+drop of files. Click outside Premiere Pro (ex. onto your taskbar or Desktop) and then click back inside Premiere to resume normal playback.

I received an error code.

If Captioneer alerts an error code that prevents your work, please email: support@captioneer.tv.

Other

My free trial expired. Can I get another?

You get 1 Free Trial per computer. πŸ˜‡

Is there Enterprise pricing available?

Enterprise can purchase the same versions of Captioneer as individuals.

For enterprise services, there is an Enterprise plan with 1-on-1 onboarding, priority support, and custom .mogrts. Fill out the Captioneer for Enterprise form for more information.

I love Captioneer and want to share it with my followers. Can I get an affiliate code?

Sure! Request to become an affiliate here: https://captioneer.lemonsqueezy.com/affiliates

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