📖FAQ
Installation
How do I install Captioneer?
Follow the self-guided Installation instructions & video.
What are the system requirements for Captioneer?
Captioneer is compatible with Windows and MacOS machines running Adobe Premiere Pro 2022+.
I received an error message: "Selected MOGRT file is not valid or not compatible with the current version of Premiere Pro."
Default Captioneer .mogrts are built for Premiere Pro 2025. For older versions of Premiere, you can download the free 2022+ Legacy MOGRTs.
I have an installation issue.
Follow instructions on Support page to fix. If issues persist, email support@captioneer.tv
Editing
How does it work?
Captioneer pushes text and timing data from captions to .mogrts.
.mogrts are fully customizable inside the Premiere Pro timeline, Properties panel, Essential Graphics panel, and the Text panel.
Extra tools inside Captioneer help with the editing process.
How can I edit the caption timing?
Edit using Premiere Pro’s native Text panel or directly in the timeline. See Retiming Captions for a demonstration.
How can I edit the caption design?
Edit designs by selecting a .mogrt and opening the Properties panel or Essential Graphics Panel > Edit tab. Captioneer .mogrts are fully customizable for any font, color, position, scale, & more.
Can I create captions for multiple speakers?
Yes! Put each speaker on their own audio track (ex. Speaker 1 on A1, Speaker 2 on A2, etc.). Go to Premiere Pro's Text > Transcription Preferences and locate the "Audio on track" dropdown. Select "Audio 1" to transcribe track A1 with Speaker 1's audio. Export the SRT and label it Speaker 1. Repeat steps for "Audio 2" and Speaker 2. You now have separate captions files per speaker and use them with Captioneer.
Where can I find more .mogrts for Captioneer?
New .mogrts are available in the Captioneer Store
Order custom .mogrts with the Captioneer for Enterprise form
Download .mogrts from Adobe Stock, Envato, MotionArray, etc
Collaboration
Do you sell Floating Server licenses?
Yes! Purchase Floating Server licenses from aescripts. Or place an order via the Captioneer for Enterprise form for 5+ orders for your organization.
If I set up captions on one machine and pass the project to a coworker, do they also need Captioneer?
No. Collect files using Premiere Pro's Project Manager to pass all project media (.aegraphics) to coworkers. The Captioneer .mogrts are also free to download in the Captioneer Store.
Purchases
Where is my license code?
Your license code is provided in your email receipt and in My Orders. If you purchased from aescripts.com, your license code is in the aescripts My Downloads & Licenses.
How many licenses do I get?
Each license allows 1 active computer. You can move licenses between machines at any time.
How can I move my license between computers?
Use the online License Manager or aescripts Downloads & Licenses portal.
Or go to Settings > Remove License to deactivate your license code and then activate it on the other computer.
I started with Subscription but I really like it. Can I switch to Lifetime?
Of course!
Purchase a Lifetime license
In the Captioneer Settings, hit "Remove License" to remove your Subscription license
Activate the Lifetime license in Captioneer
Cancel the old Subscription license via LemonSqueezy Customer Portal
Is there a student discount?
We got you. Send an email with your school details and we can hook you up with a coupon.
What is the refund policy?
30-day gurantee. If you purchased a license but Captioneer doesn't suit your needs, we're happy to refund you. Email support@captioneer.tv with your license key and we'll submit a refund request to LemonSqueezy.
Troubleshooting
Fonts in the MOGRTs aren't syncing.
A Yellow T symbol on the .mogrt thumbnail inside the Essential Graphics panel means the default .mogrt font is not synced to your computer.
All Captioneer MOGRTs use fonts from Adobe Fonts to trigger font auto-sync and allow manual syncing.
Go to Essential Graphics > Browse and drag the .mogrt onto the timeline. Auto-sync process will begin in Creative Cloud app.
Hit the "i" icon in bottom-right to see the name of the font. Go to fonts.adobe.com and manually sync the font.
My text isn't appearing.
Make sure the font is synced. Make sure your selected font supports characters for your chosen language (i.e Hebrew, Arabic, Chinese, etc). Check other fonts by using the font dropdown inside the .mogrt.
Captioneer is inserting MOGRTs or pasting settings slow.
Speed depends on your specific hardware. It is fastest on M1+ Mac machines.
Close panels in your workspace that are not in use.
The Essential Graphics > Browse tab and Graphic Templates panels are known to slowdown Premiere Pro.
Edit locally. All footage, .mogrts, project files, and cache files should be on SSD or NVME drives for the best performance.
Check out Puget Systems for info on optimizing Premiere Pro.
Premiere playback stopped working.
On Windows there is a bug that can pause playback after drag+drop of files. Click outside Premiere Pro (ex. onto taskbar or Desktop) and then click back inside Premiere to resume normal playback.
I received an error code.
If Captioneer alerts an error code that prevents your work, please email: support@captioneer.tv.
International
Does Captioneer support international languages?
Yes! You can enter any language into Captioneer .mogrts. If you experience any issues with your chosen language, reach out to support@captioneer.tv.
Is Captioneer available in Japanese?
Yes! Captioneer and all 10 .mogrts have been localized for Japanese customers. It is available on Flashback JP.
Is there an international discount?
Yes! We offer a discount for customers outside the US, UK, and Canada. Send an email with your country details and we can hook you up with a coupon.
Other
Is it available for other editing software, like DaVinci Resolve or Final Cut Pro?
No. Captioneer is exclusively for Premiere Pro because Motion Graphics Templates (.mogrts) are only available within the Adobe ecosystem.
Is there an Enterprise plan for business customers?
Yes! We offer Enterprise support for 1-on-1 onboarding, bulk orders, custom .mogrts, team training, and more. Fill out the Captioneer for Enterprise form for more information.
I love Captioneer and want to share it with my followers. Can I get an affiliate code?
Sure! Become an affiliate here: https://captioneer.lemonsqueezy.com/affiliates
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