✉️Support

Captioneer Extension won't open

Launch Premiere Pro as Administrator and then open with Window > Extensions > Captioneer.

If Captioneer still does not open, open ZXP Installer > Settings and enable debugging for CEP 11: ZXP / CEP Extension won't open

---

How to Re-Install

To re-install Captioneer, follow the instructions below:

Reinstall Instructions

1. Completely close Premiere Pro

2. Install latest version of ZXP Installer

3. Uninstall Captioneer using ZXP installer:

   1. ZXP Installer > Premiere Pro > Captioneer > More > Reset Preferences

   2. ZXP Installer > Premiere Pro > Captioneer > Uninstall

4. Restart machine

5. Reinstall Captioneer using ZXP Installer:

   1. ZXP Installer > File > Open > Captioneer.zxp

6. Open Premiere Pro as Administrator

7. Open Captioneer from Window > Extensions > Captioneer

If issues persist, continue to email support.

---

Email Support

Send log files and a brief description of the issue to:

[e-mail]

Export Logs from ZXP Installer

Export Logs from Captioneer