How to Re-Install
Windows
Completely close Premiere Pro
Open ZXP Installer with Admin Privileges (Run as Administrator)
Uninstall the Captioneer extension using ZXP installer:
ZXP Installer > Premiere Pro > Captioneer > Uninstall
Restart machine but do not open Premiere
Reinstall extension with:
ZXP Installer > File > Open > Captioneer.zxp
If it asks for "All Users", select "All Users"
After installation go to:
ZXP Installer > More > Reset Preferences
Open Premiere Pro and extension
Window > Extensions > Captioneer
Mac
Completely close Premiere Pro
Uninstall the Captioneer extension using ZXP installer:
ZXP Installer > Premiere Pro > Captioneer > Uninstall
Restart machine but do not open Premiere.
Reinstall extension with:
ZXP Installer > File > Open > Captioneer.zxp
After installation go to:
ZXP Installer > More > Reset Preferences
Open Premiere Pro and extension
Window > Extensions > Captioneer
If issues persist, continue to email support.
Email Support
Send log files and a brief description of the issue to:
support@captioneer.tv
Export Logs from ZXP Installer
Export Logs from Captioneer
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